Customer Service

We're here to make shopping with MartialArtShop as easy as possible. Whether you need help placing an order, tracking a delivery, returning an item, or choosing the correct size, you'll find everything you need below.

Our friendly customer service team is available Monday to Friday to help with any questions before or after your purchase.

Popular Customer Service Links

Delivery Information

Find delivery times, courier information and shipping options for UK and international orders.

Track Your Order

Check the latest status of your order using your tracking details.

Size Guides

Not sure which size to order? View our comprehensive size guides for karate, judo, taekwondo, boxing and more.

Returns & Exchanges

Need to return or exchange an item? View our simple returns policy and start your return online.

Payment Information

Learn about the payment methods we accept, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Super Payments monthly instalments.

Privacy Policy

See how we collect, use and protect your personal information.

Terms & Conditions

Read our website terms, purchasing conditions and customer policies.

Need Help?

If you can't find the answer you're looking for, our customer service team is happy to help.

Customer Services

  • Telephone: 07951 668650
  • Monday – Friday: 9:00am – 5:00pm
  • Online orders only

Alternatively, visit our Contact Us page and send us a message using our online contact form. We aim to respond to all enquiries as quickly as possible.

Why Shop With MartialArtShop?

  • UK martial arts specialists since 1999
  • Thousands of products in stock
  • Trusted by clubs, schools and individuals
  • Secure online checkout
  • Fast UK delivery
  • Friendly UK-based customer support

Thank you for choosing MartialArtShop. We appreciate your business and are committed to providing excellent service from the moment you order until your equipment arrives.