If you need to return an item, purchased from our site simply Sign in to your account, view the order using the "Completed Orders" link under the Manage Your Account menu.
Click the Return Item(s) button. enter the reason for returning items and the return action ie.exchange, store credit, refund etc. and click submit return request button.
We allow returns of any goods we sell within 14 days.
All goods must be returned in original selling condition, this includes any tags and packaging. If we feel that the product returned is not of saleable condition no refund will be granted or a 25% re-packing charge will apply. All refunds will not include our initial postage charge, in the case of a FREE DELIVERY the charge is £3.99 if item was sent by Royal Mail or £5.99 if sent by a courier service.
Should you need to return merchandise, please return via your local post office. Always obtain a receipt and tracking number as proof of posting. Your statutory rights are unaffected.
Note for larger items a courier may be more cost effective - please call the office for advice on sending back large bulky items.
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (i.e you received an incorrect or defective item, etc.).
(Note - Gum Shields and Groin guards are not able to be returned once opened for hygiene reasons.)
You should expect to receive your refund / exchanged goods - within a few days of us recieving the returned items.
We'll notify you via e-mail of your refund / exchange - once we've received and processed the returned item.